Forum Discussion

line3's avatar
line3
Explorer | Level 3
2 years ago

Camera Upload from SD Card: device neither shows nor uploads

Hey! When I insert my SD Card into my Mac, Dropxbox asks me whether I want to save the data on my dropbox. When I confirm to upload, nothing happens. The SD is also not shown under the setting > bac...
Camera uploads
desktop
Mac
sync
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey line3, would you mind clarifying the app's exact OS, along with the version of the Dropbox app that you're using there? 

 

You should be able to locate it if you hover your mouse over the little Dropbox icon, next to your WiFi on your menu bar. 

line3's avatar
line3
Explorer | Level 3
2 years ago

Sure! I'm using macOS Ventura: 13.6.7 and Dropbox version 200.4.7134.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    line3, can you also clarify the format of your SD card? 

     

    If you’re not on a free Basic account with more than 3 devices currently linked, I’d also suggest reinstalling the Dropbox app as the next step.

    • line3's avatar
      line3
      Explorer | Level 3
      2 years ago

      Hi Nancy,

      my SD Card is a standard size SD card (Intenso SDHC UHS-I 32GB).

      I have the Dropbox Plus plan and I had reinstalled the Dropbox app several times, just tried once again just now, nothing changed.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Thanks for the extra info! Can you please right click on the SD, after connecting it to your device, and go to its Properties/Get info? I’d like a screenshot of what you see next.

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