Forum Discussion

line3's avatar
line3
Explorer | Level 3
2 years ago

Camera Upload from SD Card: device neither shows nor uploads

Hey! When I insert my SD Card into my Mac, Dropxbox asks me whether I want to save the data on my dropbox. When I confirm to upload, nothing happens. The SD is also not shown under the setting > bac...
Camera uploads
desktop
Mac
sync
line3's avatar
line3
Explorer | Level 3
2 years ago

Sure! I'm using macOS Ventura: 13.6.7 and Dropbox version 200.4.7134.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

line3, can you also clarify the format of your SD card? 

 

If you’re not on a free Basic account with more than 3 devices currently linked, I’d also suggest reinstalling the Dropbox app as the next step.

  • line3's avatar
    line3
    Explorer | Level 3
    2 years ago

    Hi Nancy,

    my SD Card is a standard size SD card (Intenso SDHC UHS-I 32GB).

    I have the Dropbox Plus plan and I had reinstalled the Dropbox app several times, just tried once again just now, nothing changed.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the extra info! Can you please right click on the SD, after connecting it to your device, and go to its Properties/Get info? I’d like a screenshot of what you see next.

  • line3's avatar
    line3
    Explorer | Level 3
    2 years ago

    Here is a screenshot.

  • line3's avatar
    line3
    Explorer | Level 3
    2 years ago

    Sorry, it's German, let me know, if you need me to translate something.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the screenshot! Since the feature should be working, from what you’ve provided so far, can we go ahead and log a ticket for you instead? We’ll be able to investigate further this way.

  • line3's avatar
    line3
    Explorer | Level 3
    2 years ago

    yes for sure!

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey line3, I just sent you an email.

     

    I'll be happy to see you there, cheers! 

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