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Camera Upload Not Syncing New Photos on Iphone
I have Dropbox installed on my computer, and when I plug in my phone I get the message, "No new images or videos were found on Ashley's iPhone" when in fact there are lots of new images and videos for Dropbox to add to my Camera Upload folder. All my settings are correct on my computer to take the files from my phone and add them to Dropbox, I have enough room in my Dropbox account, I can't seem to figure out why it just hasn't downloaded any new images since March.
Any help would be appreciated!
Thanks, Ashley
Hello everyone,
In order to fix Camera Uploads for your devices please make sure you have tried the following:
1) Install the latest Dropbox app on your device.
2) Enable / Reset Camera Uploads on your computer
Mac
- Click on the Dropbox icon in your menu bar at the top of the screen and then click on the gear in the Notifications panel
- Choose "Preferences".
- Go to the "Import" tab.
- Uncheck and check again "Enable camera uploads for".
Windows
- Click the Dropbox icon in the system tray at the bottom right of your screen and then click on the gear in the Notifications panel.
- Select "Preferences".
- In the window that appears, click on "Change AutoPlay Settings".
- In the AutoPlay settings, scroll down and choose the camera you want to change settings for. It will likely have "Import pictures and video using Dropbox" as the default.
- Click on the drop-down menu and choose "Ask me every time" or choose a different application for importing.
This will reset your Camera Uploads settings for all your devices. When you connect a device, Dropbox will ask you if you want to import pictures from it.
Note:
- Android devices: Select Connect as a Disk Drive from the status bar
- iOS devices: Unlock the device to allow camera uploads to continue
3) Enable / Reset Camera Uploads on your mobile device
iOS
- Open the Dropbox app, go to the “Recents” tab and tap the gear icon
- Under the Settings heading, select Camera Uploads
- You can enable or disable the automatic camera uploads feature, as well as the option to allow the feature to use cellular data or not. Please note that videos will not be automatically uploaded over cellular data.Android
- Open the Dropbox app
- Tap on the menu button
- Tap the gear icon
- Under Camera Upload, select “Turn on Camera Upload"You can also read more about the camera uploads feature on the following page: https://help.dropbox.com/photos-videos/camera-uploads-overview
If you experience issues with the Camera Uploads feature, so that our support team can investigate more on this, please go to www.dropbox.com/support and submit a ticket request.
Thank you!
98 Replies
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Same here. Starting on May, Dropbox no longer synchronizes/backup photos from my iPhone with iOS 14.6 8it also happened with previous version). I have to upload them manually from Dropbox.
OK. I uninstalled Dropbox on my iPhone, shut down the stupid device, turn it on agai, reinstalled Dropbox, granted permissions to the app to upload all the photos and it's working again.
same problem here.
Dropbox Tech Support acknowledeged there was a bug , and that developers were working on it.
I can fix it by deleting the cache and reinstall the app, the app starts syncing new photos, but as soon as app goes in background, syncing is stuck, and does not goes on again whatever i do (activate background, allowing gps for dropbox, putting app in foreground...) : the dropbox app stop seeing my new photos.
I now have for only option to wait for the bug to be solved, if not I will have to ask for a refund for this year, since i'm paying for a photo sync process that does not work.
Hello Drop box community,
I have had an old version, on my computer for years. I recently got a new mac computer and when it was installed Dropbox was gone. I got a new account going, but it doesn't load up my photos automatically from my iphone like it used to. I used to get a message on my computer saying...'this might take a minute', then they would all load up. Now, I get zero...I am an artist and need my images loaded up.
What could I do? My phone is unlocked .
Thanks in advance! Amelia
- Megan
Dropbox Community Moderator
Hi ameliacurrier, thanks for posting today!
Can I ask the syncing status of your desktop app?
Also, do you connect your phone to your computer using a cable?
If I were you, I'd also check to make sure Camera Uploads are enabled on your devices.
Let me know more, and we'll take it from there. I've just uploaded my version of the Dropbox app on iOS on my iPhone to 342.3.2.
Is anyone having problems with Camera Uploads not uploading again?
It was working fine yesterday and it's stopped working today.
I have not changed any of my settings and everyone is the same.
Help?
Ah, I just saw this and I'm having the same problem. I've updated my phone to 16.6 too. And the iOS Dropbox app to 342.3.2 and it's stopped working.
- Hannah
Thanks for letting us know about this, langshipley.
Have you tried the steps in this article, to see if they help?
Hannah Hi there, thank you for your response. I have checked all those things before posting here. I am an experienced tech user, so I always check before I post.
I'm on iOS 16.6 and v342.3.2 on my iPhone. It shows that it's trying to upload but nothing happens.
If you have any other suggestions, please let me know. Thank you.
- Megan
Hi Supanut L., that's good news for now! Keep an eye out, and let us know how it goes.
Also hey there, langshipley, I hope you're doing well!
Have you tried any of the troubleshooting steps mentioned above, such as clearing the app's cache, signing out, or uninstalling the app and rebooting your device?
