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SGKarp's avatar
SGKarp
Helpful | Level 6
7 years ago
Solved

Camera uploads has a stuck photo

For weeks now, Camera uploads has a message at the top:

Camera uploads (1 left)

Couldn't upload photo. Tap for more info.

Tapping just gives me the generic help page, which is oriented toward complete failures to upload.  That's NOT my problem, because all my other photos have been and continue to upload just fine.

How can I figure out what the problem file is so I can delete it or rename it or tell Dropbox not to bother with that folder, or whatever the fix turns out to be?  Telling me there's a problem isn't much help without a hint of what the problem is.

Android 9 (Pixel 2 XL) and fully updated as of 10 minutes ago.

Camera uploads
Error Messages
Mobile
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  • Lusil's avatar
    Lusil
    7 years ago
    Sorry to hear that, StephenRD. 
     
    Since you’ve tried out some initial troubleshooting from your end (awesome work!), I’d recommend moving this discussion to email as well, since account-specific info may be required. I’ve gone ahead and sent you an email to the email address connected to your Forum profile.
     
    At your convenience, please have a look at your inbox for my latest message. Cheers! :grin:

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  • Bsmack's avatar
    Bsmack
    Explorer | Level 3
    6 years ago
    Hi - I’m having the same problem. My Dropbox camera uploads from my iPhone are stuck. I have over 100 photos to upload and the first photo is not loading.
    I have tried and removed the photo from Dropbox and my iPhone - but it is still stuck.
    I closed and restarted the app. And iPhone. No resolve. Please advise! Thank you!
  • Mr-B's avatar
    Mr-B
    Helpful | Level 6
    6 years ago

    If you deleted the photo on dropbox then surely it uploaded?

    Is there an error msg?

    Did you try the workarounds prev mentioned?

  • orkan11's avatar
    orkan11
    New member | Level 2
    6 years ago

    Hi!

     

    I am having the same issue.

    It always tells me "Camera uploads (1 left). Couldn't upload photo. Tap for more info"

    I do not know, which photo causes the issues. I would delete then.

     

    The main issue is, that it aborts several times and it requires a restart of my phone to continue. 

     

    edit: Deleting cache did the trick.. Or at least I do not see any error message anymore :) 

  • palmiben's avatar
    palmiben
    New member | Level 2
    6 years ago

    I had the same problem. This worked for me (at least for now):
    Clear the Dropbox Cache (in dropbox settings) > Sign out of dropbox > Restart the phone > Sign in again.

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