Forum Discussion

shelshot's avatar
shelshot
Explorer | Level 3
3 years ago

Camera uploads number on Dropbox don't match up to camera roll

Hi there, I am helping someone set up her Android phone to back up to Dropbox automatically. The number in Dropbox (5193) does not match what is on her camera roll (12K+). It took only a few hours t...
Camera uploads
Mobile
sync
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Are all the images in the camera roll itself, or in other albums visible on the phone?

shelshot's avatar
shelshot
Explorer | Level 3
3 years ago

If I understand your question correctly, yes the 12 images are visible in her camera roll. I'm not sure what you mean by other albums on her phone? If I go into the camera roll, I can see that it says 12671 images.

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey shelshot, do you perhaps have a screenshot of her camera uploads settings from the "account" tab you can send us?

    • danieliversen's avatar
      danieliversen
      Explorer | Level 4
      3 years ago

      Sounds like the original poster was worn down with questions. Are there any current issues with Camera Uploads on iOS or Android Dropbox? For anyone else coming here, I too had an issue a while back where the mobile app would simply silently fail to upload some photos, and the desktop app would be able to catch them, so I'd occasionally ensure that I plugged my phone (iPhone in my case) into the computer to make sure nothing was missed, but it made me mistrust the reliability of the mobile app. Now I have issues where Dropbox on each of my Macs (Intel and M1) won't upload anything via Camera Upload, so it would be nice if we could trust the mobile app 100%!

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