Forum Discussion

shelshot's avatar
shelshot
Explorer | Level 3
3 years ago

Camera uploads number on Dropbox don't match up to camera roll

Hi there, I am helping someone set up her Android phone to back up to Dropbox automatically. The number in Dropbox (5193) does not match what is on her camera roll (12K+). It took only a few hours t...
Camera uploads
Mobile
sync
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey shelshot, do you perhaps have a screenshot of her camera uploads settings from the "account" tab you can send us?

danieliversen's avatar
danieliversen
Explorer | Level 4
3 years ago

Sounds like the original poster was worn down with questions. Are there any current issues with Camera Uploads on iOS or Android Dropbox? For anyone else coming here, I too had an issue a while back where the mobile app would simply silently fail to upload some photos, and the desktop app would be able to catch them, so I'd occasionally ensure that I plugged my phone (iPhone in my case) into the computer to make sure nothing was missed, but it made me mistrust the reliability of the mobile app. Now I have issues where Dropbox on each of my Macs (Intel and M1) won't upload anything via Camera Upload, so it would be nice if we could trust the mobile app 100%!

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