Forum Discussion

Ledgey McLegend's avatar
Ledgey McLegend
Explorer | Level 4
3 years ago

Camera Uploads on iOS stuck on 'Scanning your photo library'

I've been trying to make the switch between iCloud to Dropbox for my photos, and I have just over 90,000 photos and videos in my camera roll on my iphone to upload. After uploading just over 13,000 p...
Camera uploads
Mobile
sync
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Sorry to hear this is happening, Ledgey McLegend. 

 

Can you try one more thing with me, and switch to cellular data, if you’re currently connected to Internet via WiFi? Does uploading resume then? 

 

Also, if you try to manually upload a small file or two, do they get added to your Dropbox app, or is it totally stuck?

 

What’s the OS version of your device, as well as the Dropbox app version?

 

Let me know, and we’ll take it from there.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!