Forum Discussion

mgry's avatar
mgry
New member | Level 2
2 months ago
Solved

Can’t remove shared folder due to lack of space

Hi Dropbox team, I’m having an issue with a shared folder called “Worms”. I’m not a member of this folder, but it keeps showing under my “Shared” tab and is taking up 1 GB of space. Whenever I try...
Delete
Shared Folders
Storage space
  • Hannah's avatar
    Hannah
    2 months ago

    Hey mgry, thanks for the updates here.

    If you only have three image files in your account, there must be something else that's taking up your space and filling it up.

    Would you mind taking a look at your backups page here, to see if you have any backup files?

mgry's avatar
mgry
New member | Level 2
2 months ago

Hi Walter! Thanx for your reply. Unfortunately it is not possible for me go this way. I have considered that as well😜 that is why searching alternative solutions

 

Best regards

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 months ago

I see, thanks for the update mgry 

Could it be that this folder is nested within another folder or that it contains other shared folders by any chance?

  • mgry's avatar
    mgry
    New member | Level 2
    2 months ago

    Hi Walter 

    Thanks for your reply

    No, Worms folder is not placed in any other folders

     

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 months ago

      Hey mgry, thanks for the updates here.

      If you only have three image files in your account, there must be something else that's taking up your space and filling it up.

      Would you mind taking a look at your backups page here, to see if you have any backup files?

      • mgry's avatar
        mgry
        New member | Level 2
        2 months ago

        Thanks Hannah for your reply! That was a solution, there was a HD backup folder. I wondered as well that 3 pics can make that trouble. I could not see any other folder when I clicked on different buttons. But as soon I clicked on your link I got directly to my backup folder. After I managed to fix all my Dropbox problems.

         

        Thanks a lot

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