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mgry's avatar
mgry
New member | Level 2
2 months ago
Solved

Can’t remove shared folder due to lack of space

Hi Dropbox team, I’m having an issue with a shared folder called “Worms”. I’m not a member of this folder, but it keeps showing under my “Shared” tab and is taking up 1 GB of space. Whenever I try...
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  • Hannah's avatar
    Hannah
    2 months ago

    Hey mgry, thanks for the updates here.

    If you only have three image files in your account, there must be something else that's taking up your space and filling it up.

    Would you mind taking a look at your backups page here, to see if you have any backup files?

mgry's avatar
mgry
New member | Level 2
2 months ago

 Without beeing 100 % sure, it should not contain any other shared files, it is just an old game Worms. The folder itself is in Shared folder. 

Thanx in advance

 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    In that case, have you tried removing the parent shared folder instead mgry? 

    • mgry's avatar
      mgry
      New member | Level 2
      2 months ago

      Where can I find this parent shared folder in this case?  I am sure this "Worms" folder is only one folder I shared/was shared .  

      Can you remove that folder from my box, as a administrator?

      Thanks in advance

      • Rich's avatar
        Rich
        Icon for Super User II rankSuper User II
        2 months ago
        mgry wrote:

        Where can I find this parent shared folder in this case? I am sure this "Worms" folder is only one folder I shared/was shared .

        From your screenshot it appears that Worms is the parent shared folder.

        Are you sure that this folder is actually taking up space in your account? The message in your screenshot is truncated, but it appears that it's telling you that there's not enough space in your account to accept the shared folder. Until you actually join the folder, it wouldn't take up any space in your account.

        Can you see what the full message is, where it starts with "Der er ikke nok plads til at ..."

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