We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
Can’t share file We’ve interrupted your sharing activity because you tried to share a file that may
I have the Dropbox Plus account and I got this notice from Dropbox yesterday:
Can’t share file
We’ve interrupted your sharing activity because you tried to share a file that may contain malware. Check your email for instructions on how to resolve this.
I never got any email to get this resolved. I have been trying to talk to someone since yesterday to resolve it, but nobody has helped. They sent me an email with the conversation I had with somebody in the chat, but nothing in relation on how to reinstate sharing.
Has anybody had this same problem?
I need to send big video files to clients and not able to. I'm about to cancel with Dropbox and go somewhere else.
10 Replies
Replies have been turned off for this discussion
- Jay
Dropbox Community Moderator
Hi EverGiron, thanks for messaging the Community!
Have you tried messaging the team directly via a ticket? If so, could you provide us with a ticket ID?
This will help me to assist further!
I keep getting this message when I try to share a file. How do I resolve this?
We’ve interrupted your sharing activity because you tried to share a file that may contain malware. Check your email for instructions on how to resolve this.
- Megan
Hey there @sherberto, welcome to our Community!
It's possible that you're experiencing this behavior on your account.
Have you recently shared and files or links that could be a breach of the Terms of Service? Did you receive any relevant emails from Dropbox, on how to proceed?
Let me know more!
I never received an email from Dropbox. This is very frustrating! How can I get this resolved. I am the only one on my team that is having this issue.
- Walter
Hey there KS_creative - sorry to jump in here, but would it be OK if we sent you an email to have a further look internally?
sure
- Walter
Thanks for the cooperation KS_creative - you've got
I am still having issues- can someone tell me what is going on? If I am "banned" can someone unban me.
- Walter
Thanks for the nudge on this KS_creative
I can see that a member of my team responded to your open ticket. Did you get the chance to see their reply yet?
yes- I got the email and deleted the flag files. Now just waiting for the ban to be lifted.
Thank you.
