Forum Discussion

angelahaley's avatar
angelahaley
Explorer | Level 4
2 years ago

Can anyone please assist me in resetting my Camera Upload settings?

Can anyone please assist me in resetting my Camera Upload settings?  I have uploaded some a LONG time ago, but want to do one big purge from my phone and start fresh with Camera Uploads in Dropbox, c...
Camera uploads
Mobile
sync
upload
Rogaa's avatar
Rogaa
Helpful | Level 7
2 years ago
Hi angelahaley,

By purging did you mean that you wanted all your phone’s photos/videos be automatically backed up to your Dropbox cloud and that you can delete the original files from your phone to free up your mobile’s storage space and give room for new ones?
Let me know if that is the case.

Thank you


angelahaley's avatar
angelahaley
Explorer | Level 4
2 years ago

Yes, I ended up adding another "family account" to my main Dropbox account that was a fresh start.  The camera upload completed in 2 days and says it's complete, but only 1940ish of 38k images are showing up in my camera uploads folder in Dropbox... what gives?  I'm so fed up with this! What am I even paying for??

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Sillebille, do you have access to this email address? I can message you there directly and further assist.

     

    angelahaley, I checked our system and I can see you have a ticket with our support team, which has been escalated to our specialists. Since I understand your frustration, I’ve left them an internal note to get back to you as soon as possible.

  • Rogaa's avatar
    Rogaa
    Helpful | Level 7
    2 years ago
    May I know what plan did you purchase ? Is it the Family plan 2,000GB (shared plan space with up to 6 members) ?

    Thanks
    • angelahaley's avatar
      angelahaley
      Explorer | Level 4
      2 years ago

      Yes, that's what I have, and there is enough space

       

      "Your family is using 47.08% of storage space (0.95 TB of 2.02 TB)"

      • Rogaa's avatar
        Rogaa
        Helpful | Level 7
        2 years ago
        So all these 38k images are stored in your mobile device , and once they are all backed up on Dropbox, you will delete them to make new room for new ones. May i know how many members you have with your Family plan? Thank you

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