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jhammeke's avatar
jhammeke
Explorer | Level 3
1 year ago

Can not open shared link from customer.

I am having trouble opening one certain link sent from my customer.  It is a set of prints for a job that we need to take off and bid from.  We have been able to open all other links with no issue. B...
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Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hi there jhammeke - sorry to hear you're having issues with this.

 

If the error persists after clearing your browser's cache or on another browser, you'll need to reach out to the owner of the files and shared link in question to ask for a new link or ask them if they deleted the file their first link points to.

 

In any case, please keep us posted!

jhammeke's avatar
jhammeke
Explorer | Level 3
1 year ago

Still no luck with clearing all the browser's cache and trying another browser.  Using Chrome.

I asked customer for another link, but he still sends me the same one.

I was able to open it on Wednesday 2/7.  Just could not on 2/8 and on 2/9.

 

 

The link I am trying to open starts off like this:

https://www.dropbox.com/scl/fi/

 

The links I can open start out like this:

https://www.dropbox.com/scl/fo/

 

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Thanks for the update, jhammeke.

     

    If you paste the link in your browser's address bar and manually change the /fo/ to /fi/, does it help open the link?

    • jhammeke's avatar
      jhammeke
      Explorer | Level 3
      1 year ago

      When it is /fo/ it still shows the sad puppy dog and does not work

       

      When it is /fi/ it says the file is deleted.

       

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II
        1 year ago
        jhammeke wrote:

        When it is /fo/ it still shows the sad puppy dog and does not work

         

        When it is /fi/ it says the file is deleted.

         

        If its deleted you need to ask customer to re-do the link and leave file in Dropbox

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