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jhammeke's avatar
jhammeke
Explorer | Level 3
1 year ago

Can not open shared link from customer.

I am having trouble opening one certain link sent from my customer.  It is a set of prints for a job that we need to take off and bid from.  We have been able to open all other links with no issue. B...
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Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Thanks for the update, jhammeke.

 

If you paste the link in your browser's address bar and manually change the /fo/ to /fi/, does it help open the link?

jhammeke's avatar
jhammeke
Explorer | Level 3
1 year ago

When it is /fo/ it still shows the sad puppy dog and does not work

 

When it is /fi/ it says the file is deleted.

 

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    1 year ago
    jhammeke wrote:

    When it is /fo/ it still shows the sad puppy dog and does not work

     

    When it is /fi/ it says the file is deleted.

     

    If its deleted you need to ask customer to re-do the link and leave file in Dropbox

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