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Forum Discussion

hello-world-123's avatar
hello-world-123
New member | Level 1
11 months ago
Solved

Cannot create links to share files. "We’ve suspended your sharing activity" error.

Dear Dropbox Support Team, It's been a while since I actively used dropbox, apart via a service to back it up and sync it. Today, I logged in via web to share some pictures, and I got this message:...
Error Messages
Shared Files
Shared Links
  • hello-world-123's avatar
    hello-world-123
    11 months ago

    Dropbox support resolved my problem in a timely manner. I was indeed banned from creating sharing links, probably due to a virus detected in the past within my files. 

    Great support experience, thank you :) 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

Hey hello-world-123, thanks for reaching out to our Community.

Can we actually send you an email, so that we can take a closer look into this issue for you?

Let me know!

hello-world-123's avatar
hello-world-123
New member | Level 1
11 months ago

Hello Megan, thank you for the prompt reply. Yes, send me an email please! 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Got it hello-world-123! 😀

    I just sent you an email, and I'll be more than happy to take it from there. Cheers!

    • hello-world-123's avatar
      hello-world-123
      New member | Level 1
      11 months ago

      Dropbox support resolved my problem in a timely manner. I was indeed banned from creating sharing links, probably due to a virus detected in the past within my files. 

      Great support experience, thank you :) 

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