Learn how to make the most out of the Dropbox Community here 💙!

Forum Discussion

hello-world-123's avatar
hello-world-123
New member | Level 1
3 months ago
Solved

Cannot create links to share files. "We’ve suspended your sharing activity" error.

Dear Dropbox Support Team, It's been a while since I actively used dropbox, apart via a service to back it up and sync it. Today, I logged in via web to share some pictures, and I got this message:...
Error Messages
Shared Files
Shared Links
  • hello-world-123's avatar
    hello-world-123
    3 months ago

    Dropbox support resolved my problem in a timely manner. I was indeed banned from creating sharing links, probably due to a virus detected in the past within my files. 

    Great support experience, thank you :) 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Hey hello-world-123, thanks for reaching out to our Community.

Can we actually send you an email, so that we can take a closer look into this issue for you?

Let me know!

hello-world-123's avatar
hello-world-123
New member | Level 1
3 months ago

Hello Megan, thank you for the prompt reply. Yes, send me an email please! 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Got it hello-world-123! 😀

    I just sent you an email, and I'll be more than happy to take it from there. Cheers!

    • hello-world-123's avatar
      hello-world-123
      New member | Level 1
      3 months ago

      Dropbox support resolved my problem in a timely manner. I was indeed banned from creating sharing links, probably due to a virus detected in the past within my files. 

      Great support experience, thank you :) 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!