Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

hello-world-123's avatar
hello-world-123
New member | Level 1
1 year ago
Solved

Cannot create links to share files. "We’ve suspended your sharing activity" error.

Dear Dropbox Support Team, It's been a while since I actively used dropbox, apart via a service to back it up and sync it. Today, I logged in via web to share some pictures, and I got this message:...
Error Messages
Shared Files
shared links
  • hello-world-123's avatar
    hello-world-123
    1 year ago

    Dropbox support resolved my problem in a timely manner. I was indeed banned from creating sharing links, probably due to a virus detected in the past within my files. 

    Great support experience, thank you :) 

hello-world-123's avatar
hello-world-123
New member | Level 1
1 year ago

Hello Megan, thank you for the prompt reply. Yes, send me an email please! 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Got it hello-world-123! 😀

I just sent you an email, and I'll be more than happy to take it from there. Cheers!

  • hello-world-123's avatar
    hello-world-123
    New member | Level 1
    1 year ago

    Dropbox support resolved my problem in a timely manner. I was indeed banned from creating sharing links, probably due to a virus detected in the past within my files. 

    Great support experience, thank you :) 

About Create, Upload, and Share

Find help to solve issues with creating, uploading, and sharing files and folders with Dropbox.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!