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kinleungl's avatar
kinleungl
Explorer | Level 4
2 years ago

Cannot join a shared folder due to violation of Terms of Service

Hi,   I need help regarding an error when trying to join a shared folder shared by a friend. I have enough storage in my own account, and i don't think i'm hosting any shared links. I can't seem ...
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Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey there, kinleungl! Hope you’re doing well. 

 

Is the error that you’re getting mentioned in this Help Center article? If yes, then it sounds like your account’s sharing has been banned, indeed.

 

Let me know if that’s the case, and we can log a ticket for you directly. 

 

Keep me posted for any updates.

kinleungl's avatar
kinleungl
Explorer | Level 4
2 years ago

hi! thanks! i'm sry i missed your reply. regarding the error message, what i got is simply: 'We were unable to complete your request.'

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi Dennis93 & kinleungl - sorry to jump in here, but would it be OK if we reached out via email to have a further look internally? 

    • Dennis93's avatar
      Dennis93
      Explorer | Level 4
      2 years ago

      Yes, of course - I hope we can solve the whole thing quickly!
      Thank you

    • kinleungl's avatar
      kinleungl
      Explorer | Level 4
      2 years ago

      Hi Walter and Nancy, yes please email is good. Thank you!

       

      @dennis93 hope yours get resolved soon too!

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Thanks for your cooperation kinleungl - you've got :envelope: 

  • Dennis93's avatar
    Dennis93
    Explorer | Level 4
    2 years ago

    I also only get the message in the browser - but in the iPhone app you get a much more meaningful message, try that.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey Dennis93! I’ve logged a ticket for you, so I’ll be waiting for your email. Cheers.

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