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37594024's avatar
37594024
New member | Level 2
2 years ago
Solved

Cannot open shared links on the Dropbox site

I cannot open dropbox-links.  Even if I send a link from my own dropbox to myself i'm not able to open it.  (Error message: "Something went wrong") I can open the link from my mobile, ipad and anot...
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  • DBX_Pedro's avatar
    DBX_Pedro
    2 years ago

    Hi 37594024,

     

    Thanks for reaching out to us. 

     

    If you’re having trouble with Dropbox links, you might want to try a few things.

     

    Clearing your browser’s cache and cookies could help.

     

    Sometimes, turning off browser extensions that might be messing things up works, too.

     

    It’s good to check that your browser is up to date as well.

     

    Make sure your firewall or antivirus isn’t blocking Dropbox.

     

    Also, look for any network issues on your PC.

     

    If the issue persists, reach out to us.

     

37594024's avatar
37594024
New member | Level 2
2 years ago

I have tried different browsers and restarted the pc of course.  Any other suggestions?

DBX_Pedro's avatar
DBX_Pedro
Icon for Community Manager rankCommunity Manager
2 years ago

Hi 37594024,

 

Thanks for reaching out to us. 

 

If you’re having trouble with Dropbox links, you might want to try a few things.

 

Clearing your browser’s cache and cookies could help.

 

Sometimes, turning off browser extensions that might be messing things up works, too.

 

It’s good to check that your browser is up to date as well.

 

Make sure your firewall or antivirus isn’t blocking Dropbox.

 

Also, look for any network issues on your PC.

 

If the issue persists, reach out to us.

 

  • 37594024's avatar
    37594024
    New member | Level 2
    2 years ago

    Thank's a lot. I removed a chrome extension, Bitdefender. Then it worked.

    Have to find out why Bitdefender have blocked dropbox-links.  

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