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morinim's avatar
morinim
Explorer | Level 3
12 months ago

Cannot share a folder due to violation of Terms of Service

I'm a long-term Basic Dropbox user.

 

When I try to share a folder I receive the message:

"We've suspended your sharing activity because of a violation of Dropbox's Terms of Service and Acceptable Use Policy, and Terms of Service or Services Agreement."

 

I've received no emails on any violations and I have not been sending anything out in some time. I have no idea what Terms of Service I violated as I was just trying to share some PDFs.
 

 

Can you help me out here?

 

Thanks,

Manlio [removed per Community Guidelines]

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  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    12 months ago

    Hi morinim, and thanks for posting on our forum. 

     

    It sounds like your Dropbox account’s sharing activity has been banned.

     

    Have you opened any tickets about this with our support team? If not, I can open one for you to check this further.

     

    Let me know.

    • morinim's avatar
      morinim
      Explorer | Level 3
      11 months ago

      Thank you for the answer.

       

      I'm not sure if I can autonomously submit a ticket. It seems it's not among my support options.

       

      Could you open a ticket for me?

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        11 months ago

        Hey there morinim - sorry to jump in here, but I just followed up via email so that we can look further into this issue internally.

         

        Whenever you get the chance, please have a look at your inbox and we'll take it from there. 

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