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Cannot sync due to permissions on macOS Sonoma
Device
Mac Mini M2Operating System/Browser (if using the web)
MacOS Sonoma 14.3.1
Dropbox App Version (if using the app)
242.4.5815
Syncing Status
Files are unable to Sync
Question or Issue
Files won't sync on Mac OS. I have tried this on windows PC on the same network, and it works fine. I think this is a MacOS Bug with multiple versions of MacOS and dropbox that needs to be fixed.
As you can see, has full disk access and no firewall issues, but won't sync. I have tried to "fix Hardlinks, etc". Fixing hardlinks only resolves it temporarily - when more files arrive in the folder, the issue persists. My dropbox storage is not full, neither is my computer. I have seen other troubleshooting steps to move images out then back in, but that is not a solution to me. Quitting, then relaunching does not solve.
Dropbox Folder location:
/Users/andrewwevers/Library/CloudStorage/Dropbox
I have tried a reinstall as well.
I have done this
https://www.dropboxforum.com/discussions/101001014/syncing-problem-on-sonoma-14-1/733803
and this
https://www.dropboxforum.com/discussions/101001014/my-desktop-app-is-stuck-at-syncing-and-i-need-help-with-the-buttons-to-fix-hardl/405492#M34944
2 Replies
- Megan
Dropbox Community Moderator
Hey there, andrewwevers, welcome to our Community!
You mentioned that you've tried fixing your hardlinks. However, I'd like to clarify if you've also tried fixing the app's permissions as described here.
What happens when you choose "Open permissions" below the file's name as shown on your screenshots?
One more thing, I'd like for you to close out any third party applications and cloud storage applications that might be utilizing the files trying to sync to your Dropbox folder. Learn how to disable iCloud, Google Drive, and OneDrive.
One last thing that might sound trivial is to sign out of the app, and then back in as described here.
Can you try these troubleshooting steps and let me know if you notice any difference? Keep me posted!
Hey Megan , I have done all of those steps as mentioned in my original post. I have troubleshot this extensively throughout the past month. I am not utilizing any other third party sync applications. I have signed in and out.
Here is what it looks like when you choose open permissions. I also have this screenshot in my original post of what happens after I enter the password for the account.
I have fixed permissions, but it still happens.
