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Forum Discussion

Lighting Dogo's avatar
Lighting Dogo
Explorer | Level 3
3 years ago

cannot use Automatic backup for External Drive

I have a external drive that has lots of production related files in it. I try to setup a automatic backup system by going into dropbox-click on my profile-click prefences- backup-manage backup- then...
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Dropbox Backup
Dropbox Basic
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sync
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Lighting Dogo, sorry to hear you're having issues with this.

 

May I ask what plan are you at the moment and how large is the external drive (and how much you've used from its capacity)  you're trying to backup to Dropbox?

 

This will help us assist further. 

  • Lighting Dogo's avatar
    Lighting Dogo
    Explorer | Level 3
    3 years ago

    I am using the basic free plan, The external drive is 128gb but i am only using around 1gb on it

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Sorry to jump in here, Lighting Dogo.

       

      Can you please send us a screenshot of the error you're getting?

       

      Also, what's your drive's file system?

       

      And lastly, please hover your mouse over the Dropbox icon and let us know the sync status and version of the Dropbox app.

       

      Thanks!

      • Lighting Dogo's avatar
        Lighting Dogo
        Explorer | Level 3
        3 years ago

        I just updated to the latest version of dropbox and now its just loading when i try to back it up. Screenshot is linked. I dont know what you mean by drive files system but i linked info on it below. The other thing you asked below is also uploaded

         

         

         

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