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wwaag76's avatar
wwaag76
Helpful | Level 6
3 months ago
Solved

Can't add a file inside a shared folder when using the desktop app. It says I need permission.

I am the owner of a shared folder that is available on my desktop.  However, I cannot add any files to that folder.  I get an error that I don't have permission.  However, I can add files to that fol...
desktop
Shared Folders
upload
  • wwaag76's avatar
    wwaag76
    3 months ago

    Problem solved.  Turned out that the Permission for Everyone for this folder was set to Deny rather than Allow.  Changed to Allow and now everything is working OK.  I found another folder with the same problem, although most were OK.  Thanks for pointing me in the right direction.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 months ago

Hey wwaag76, happy Friday. I hope you're doing well.

Would you be able to send me a screenshot of the error you get on the desktop app when trying to add content in that folder?

Do you recall if you could upload files that way before, or is it a new folder? 

Keep me posted, and we'll take it from there!

 

  • wwaag76's avatar
    wwaag76
    Helpful | Level 6
    3 months ago

    How do you add a photo?  I don't see any options to upload. 

    I can create a new DropBox folder and add files, which are then uploaded OK.  Actually, this is my workaround.  Add files to new folder which is uploaded Ok and then copy to the folder that is locked on my Desktop.

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 months ago

      Hey wwaag76, you should be able to click the camera icon when replying back to me, and attach your screenshots that way.

      Otherwise, feel free to copy and paste it back to me. 

      • wwaag76's avatar
        wwaag76
        Helpful | Level 6
        3 months ago

        Copy/paste worked.  There is no camera icon in the reply dialog.

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