Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

tigerbody's avatar
tigerbody
Helpful | Level 5
2 years ago

Can't add any more files to a shared folder as my quota is full, why?

I have a free account - somehow it claims I have more than 3 GB of files. Another user has shared a folder of theirs. They have a pro plan with 2 TB of space.   Somehow I get the message that I...
FAQ
Quota
Share
Shared Folders
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi tigerbody, thanks for posting today.

 

Shared folders do take up quota on all accounts of active members. 

 

You can try these steps to help collaborate with the other user without using up your quota.

 

If you have any further queries, feel free to message back.

tigerbody's avatar
tigerbody
Helpful | Level 5
2 years ago

Okay - 

thanks for this - I did not read this ANYWHERE so far.

 

And to me it does not makes sense. If someone has some video files on there 5 TB account and wants to share it with me who only has a 2 GB free account,

where is the sense in that?

 

Please help me!!!!!!!

I need to upload more video files onto someone else's account for them!

 

Why does it work this way?

 

Should I totally delete my account and then Share the other account?

It would NOT make sense for that person to share their sign-in credentials

OF COURSE.

 

So please help me!

 

Patrick in Puna Beach

 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    You can use the steps suggested in the second link I posted earlier in order to have them share links to those files, so you can download them, and they can create a file request link for you to upload files onto their account.

    • tigerbody's avatar
      tigerbody
      Helpful | Level 5
      2 years ago

      I am actually working for them and sending the large video files back to them for approval.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Thanks, tigerbody.

         

        The file request feature will allow you to upload files to the other person's account, so they'll need to send you one, and this will not affect your own Dropbox space.

         

        I hope this helps.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!