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Niall D.'s avatar
Niall D.
Helpful | Level 6
2 hours ago

Can't backup Documents folder if Dropbox folder is on D\: drive

Device Omen 17 laptop Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) 244.4.6580 Syncing Status "Up to date" Question or Issue I moved Dropbox ...
desktop
Dropbox Backup
restore
sync
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 hours ago

Hi there, Niall D., thanks for taking the time to post to our Community!

What you're describing is actually the expected behavior when it comes to the backup feature.

You can only back up files and folders from the drive with the Dropbox app installed on it (in this case your C: drive).

Also, the folders need to be in their default location for you to back them up, so this is why you're facing these issues.

Regarding your deleted files, can you go to your events page and let me know what you see?

Thanks in advance.

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