Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

dhainlin's avatar
dhainlin
Explorer | Level 3
5 years ago
Solved

can't redirect into reparse point please choose different target path

So, I uninstalled Dropbox. Now I find that my folders; Desktop, Documents, Downloads, Music, Pictures, and God knows what else are all set to my Dropbox folder. When I go to 'restore' these folders t...
Computer Backup
Dropbox Backup
Error Messages
Share
  • Emmet's avatar
    Emmet
    4 years ago

    Hello everyone, 

     

    Our engineer's have looked into this and have provided a solution that should assist. If you follow the steps below, this should ensure that your folders are restored to the default for your PC. If you have any other issues, feel free to create a new thread and we will follow up with you shortly. 

     

    1) Make sure the Dropbox desktop application is running (re-download if you have already deleted the application)
    2) Click on the Dropbox icon in the system tray and then click your profile picture or initials
    3) Select ‘Preferences’
    4) Click on the ‘Account’ tab, and then click in the window under the tab (just anywhere will do)
    5) Hold down the ‘alt+H’ keys
    6) select the option to “reset OS folders”

EdNewbold's avatar
EdNewbold
Explorer | Level 4
4 years ago

I did exactly what you said, and I still get the same result on both my Desktop folder and my Downloads folder:

 

 

Dropbox has SERIOUSLY DAMAGED my PC's file structure!

 

Ed Newbold in Columbus, OH.

 

 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
Hey EdNewbold - happy Monday and sorry to hear you're still having issues with this.

May I reach out via email to have a further look internally? 
  • EdNewbold's avatar
    EdNewbold
    Explorer | Level 4
    4 years ago

    Yes, please do.  I really could use your help!

     

    Ed Newbold

     

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago
    No worries, Ed - you've got :envelope:

    Please take a look at your inbox and we'll take it from there. 
  • EdNewbold's avatar
    EdNewbold
    Explorer | Level 4
    4 years ago

    You might try a resend, since I haven't received the "mail" you mentioned.

    Thanks,

    Ed Newbold

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago
    Sure thing, Ed. 

    I just send you another email to the email address that's linked to your profile here, in our Community. 

    Could you have a look at your inbox and also you spam/junk folder as well and let me know if you received it this time?

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!