Can't see files in shared folder.

plus one

Hi quesst, 

I'm just reaching back out to you about that. Are you still having this issue with the shared folder? 

If you could tell me more details regarding that, it would be a pleasure to follow-up. 

Also, can you please make sure that the following criteria are met?

- Are you running the latest version of the application? You can download the latest version here: https://www.dropbox.com/downloading

- Is it possible that you have left the shared folder? If so, you can "Add" it back from the "Sharing" tab of your account. 

- Can you check your connection? 

- Certain files from one computer might not be syncing to another because of: https://help.dropbox.com/syncing-uploads/files-not-syncing

If this does not help, please let me know in your reply!

Kind Regards,

JaneA

This is definitely an ongoing problem!  I think everyone just got tired of waiting for a response since it was months between saying their complaint was unresolved and getting a response back from Dropbox.

This happens to me when I create a new folder within a shared folder.  All of the people who have access to the shared folder CANNOT see the new folder I have created, nor can they access the contents.  When I go to share the folder within the shared folder, I get a message saying I can only share the folder with a link because it's in a folder that is already shared.  Even when I send the link to the person, with whom I've already shared the folder, they cannot then see the folder within the folder.  If we ever look for the folder in the future, they have to find where I sent them the link rather than simply having the contents there within the already shared folder.  This is very frustrating.  This is all on dropbox.com, not the desktop synced version.

https://simonhackett.com/2013/04/05/dropbox-sharing-doesnt-work-and-the-fi/

This may be the solution to your problem as I was also looking for a solution to the same problem.

Nope, definitely not the problem.

This doesn't answer the question. I am the creator of a Shared Folder. The people I shared the folder with have been able to access documentso not in the folder for the last two years.  Now when I add further documents to the folder, although I see them in my Dropbox, they do not appear in the Dropbox of the people I share with. I believe I still have space as the icon at the top right-hand corner says I have used only about 60% of the space. All of the recipients of my shared folder have ample space. So, what is the problem.

Grrr! That link (https://help.dropbox.com/syncing-uploads/files-not-syncing) gets an not found (404)

had the same problem. I was the creator of the shared folder and it worked well for a long time, however recently the members of the shared folder were not able to see new items I had shared in the folder. It has been suggested to me by Dropbox to unshare the members and share them again. I did this and all is now ok. Perhaps you can ask the creator of the folder to unshare you and share you again. Hope this works for you.