Forum Discussion

DHoesly's avatar
DHoesly
Explorer | Level 3
3 years ago

Can't see uploaded files

A couple of months ago, I uploaded three dozen files, but I can't see them.  The links for all but one work, but when I uploaded the errant file again, and tested its link it STILL doesn't work.   An...
restore
shared links
sync
upload
DHoesly's avatar
DHoesly
Explorer | Level 3
3 years ago

If memory serves, I uploaded the files by using Dropbox's button.  If I sign into my Dropbox account, I can see only three files, one of which I uploaded today (the one whose link--gotten when I click "share"--still doesn't work.  When I Ctrl+Click the link (in a Word doc) I get this error message:

Don't know if that will be helpful to you......

Best regards,

David

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi DHoesly, does the shared link work when you copy and paste it into a browser directly?

 

What version of Word are you running on your machine?

  • DHoesly's avatar
    DHoesly
    Explorer | Level 3
    3 years ago

    Since I don't see the reply I entered earlier, the answer to your question is Yes, the link works when pasted into Chrome's URL window; and Office 2016 Word.

    Thanks!!

    Dave

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi again, DHoesly! Thanks for the extra info. 

       

      To be honest, if the shared link works normally via your web browser, then this is most likely related to Microsoft Word, rather than Dropbox.

       

      What I’d suggest, as the next step, is to have a look with Microsoft directly. They may be able to isolate what’s happening, and provide a solution.

       

       

      • DHoesly's avatar
        DHoesly
        Explorer | Level 3
        3 years ago

        Thanks, Nancy!!!

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!