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Forum Discussion

jimbillings's avatar
jimbillings
Explorer | Level 4
10 months ago

"Can't upload - your changes conflict with changes made by someone else"

but there is only one user, me. This document hasn't been touched in months. Can someone advise or help fix? Thanks
Error Messages
Microsoft Office
Mobile
DeniseChew's avatar
DeniseChew
New member | Level 2
5 months ago

I am having the same problem.  After I update Word and Excel files on my laptop, the updated version does not appear on the Dropbox app on my Android phone.  I have tried to clear the Dropbox cache and reinstall the app.  Nothing works.  I am thinking of moving to OneDrive or Google drive now if I can't solve this problem

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 months ago

Hey DeniseChew, sorry to see that you're having this issue.

After updating your files on your laptop, are you able to see your updates in your Dropbox account online?

Are you also getting the exact same error in the screenshot jimbillings posted above?
And have you tried reinstalling the Excel and Word apps on your mobile device as well?

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