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sarahco4's avatar
sarahco4
New member | Level 2
27 days ago

Can't upload large video from iphone as I'm getting an error

My pictures on my iphone are automatically uploading to dropbox, but my videos aren't even though I have "upload videos" turned on. I've successfully uploaded smaller videos about 2 min 15 sec, but w...
Error Messages
iOS
upload
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
22 days ago

In that case you'll need to download a codec pack for your media player on your computer sarahco4​. 

When you say that for videos over 2:45 min can you clarify if you're getting an error or if the app is not responding at all? 

As for clearing the app's cache, you can follow these steps:

  1. Open the Dropbox iOS app.
  2. Tap the account icon (person) in the bottom right.
  3. Tap the gear icon in the top right.
  4. Scroll down and tap Clear cache.
  5. Tap Clear cache again.

 

Let us know of any updates!

sarahco4's avatar
sarahco4
New member | Level 2
22 days ago

I was hoping to not have to get the codec. I would like my videos and photos to be visible on any computer, not only ones that have a special codec. When I set my photos to download automatically, dropbox "fixed" them, so I didn't need the extra download. And when I upload smaller videos, I am able to watch them without the codec.

I have attached a picture of the error message I get when I click on the video, then select "save to dropbox." When I do it this way with smaller videos, I am able to watch them on my computer with no problem.

Thank you for the instructions on how to clear the cache. I got that done.

 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    22 days ago

    Hi sarahco4, thanks for the information. In order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

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