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Forum Discussion
Can't upload large video from iphone as I'm getting an error
My pictures on my iphone are automatically uploading to dropbox, but my videos aren't even though I have "upload videos" turned on. I've successfully uploaded smaller videos about 2 min 15 sec, but w...
I was hoping to not have to get the codec. I would like my videos and photos to be visible on any computer, not only ones that have a special codec. When I set my photos to download automatically, dropbox "fixed" them, so I didn't need the extra download. And when I upload smaller videos, I am able to watch them without the codec.
I have attached a picture of the error message I get when I click on the video, then select "save to dropbox." When I do it this way with smaller videos, I am able to watch them on my computer with no problem.
Thank you for the instructions on how to clear the cache. I got that done.
Jay
Dropbox Community Moderator
Dropbox Community ModeratorHi sarahco4, thanks for the information. In order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.
