Forum Discussion

marsieee's avatar
marsieee
Explorer | Level 3
5 months ago

Can't upload large videos using the Dropbox iOS app

hello, i went to a concert yesterday and i used up a lot of storage. whenever im trying to upload the bigger videos (the longest video that worked was only 8 seconds long), i always get this error: ...
iOS
Mobile
upload
marsieee's avatar
marsieee
Explorer | Level 3
5 months ago

Hi! I tried at first the manual uploading but then the message from the screenshot would appear. Then I tried to share my content from my iPhone gallery and as soon as iPhone "prepared" the video, my phone would crash.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 months ago

Thanks for the update, marsieee.

Have you tried restarting the device at all, to see if it helps?

If it doesn't work through WiFi, can you also try uploading them while connected to your mobile data? Granted you're not on a limited plan of course.

And as an alternative, you could also try uploading them from our website.

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