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MarthinGrobler's avatar
MarthinGrobler
Explorer | Level 3
6 years ago

"check your internet connection and try again" When trying to share a file?

Trying to share a file, but when I enter some email addresses I get the following messages ""check your internet connection and try again". Other email addresses works 100%.  Working on a Macbook Pro...
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Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
6 years ago

Hey peeps, thanks for your additional reports on this.

 

If you haven't already, could you submit a ticket to our team from this link, so that they can look into this with you?

 

Once you do, let us know the ID (eg. #1234567), so that we can pass your comments along.

 

If you have any trouble creating a ticket, just give us another nudge and we'll be more than happy to send you one.

 

Keep us posted!

Righ's avatar
Righ
Explorer | Level 4
6 years ago
Lusil wrote:

...

 

If you have any trouble creating a ticket, just give us another nudge and we'll be more than happy to send you one.

 

Keep us posted!

Hi Lusil

There's no option to create a ticket at that link, even when logged in. I presume that's because I don't have an upgraded account.  I would still think that it is an important issue for Dropbox to fix because it seems to be affecting a wide range of users across different systems.  Righ

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