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Forum Discussion
"check your internet connection and try again" When trying to share a file?
Trying to share a file, but when I enter some email addresses I get the following messages ""check your internet connection and try again". Other email addresses works 100%. Working on a Macbook Pro...
Lusil
Dropbox Staff
Dropbox StaffThanks for your swift replies, ElSid1 and NuggetMagic.
I've sent you each a ticket, so check your inbox for my latest message whenever you get the chance.
Looking forward to hearing back from you!
I think that not being on an upgraded account is causing issues with the ticket too :).
E-mail received for the ticket.
- Takes me to https://www.dropbox.com/support/
- I click on the ticket number or OPEN (I tried both)
- Takes me back to https://www.dropbox.com/support/
Lusil yes I have a ticket now for my issue, but as with ElSid1 , when you click on Open it refreshes back to Tickets without opening the ticket. Seems the Dropbox system does not support un-Upgraded users. I get it to an extent as we aren't paying for the privilege, but when people like us can assist in solving the issue and providing information, it doesn't really make sense that it wouldn't support us.
I don't know about anybody else, but this seems to be fixed for me. I can share files from the app and from the Finder with my current settings using a series of e-mail addresses that failed before. That said, I'm probably not a good test candidate, because due to an unrelated problem I had to do a full hard drive wipe, system reinstall and retrieve my files from Time Machine in the past 24 hours.
Along with the Security and Privacy settings for Accessibility ticked for Dropbox, I have set full access to Files and Folders:
... and have set my App to open files and folders in Finder:
I didn't actually check these settings before, so I don't know if these have had an effect or not. This combination of settings gives me the ability to use Dropbox through Finder, which is my preferred mode.
Righ
Dropbox App. 108.4.453
iMac 27" 2019
MacOS Catalina 10.15.7
- Right, I managed to do the first part of your instructions, but where you then said,
"and have set my App to open files and folders in Finder:"
I can't seem to find this. What do you click on from start to finish to get there...? Thank you.
Screen Shot 2020-10-28pm.png
- Lusil
Thanks for letting me know that the issue's resolved for you, Righ!
ElSid1 and NuggetMagic, could you let me know if you can see and reply to my message from your inbox?
