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MarthinGrobler's avatar
MarthinGrobler
Explorer | Level 3
6 years ago

"check your internet connection and try again" When trying to share a file?

Trying to share a file, but when I enter some email addresses I get the following messages ""check your internet connection and try again". Other email addresses works 100%.  Working on a Macbook Pro...
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NuggetMagic's avatar
NuggetMagic
Explorer | Level 4
6 years ago

Lusil yes I have a ticket now for my issue, but as with ElSid1 , when you click on Open it refreshes back to Tickets without opening the ticket. Seems the Dropbox system does not support un-Upgraded users. I get it to an extent as we aren't paying for the privilege, but when people like us can assist in solving the issue and providing information, it doesn't really make sense that it wouldn't support us.

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
6 years ago

Thanks for letting me know that the issue's resolved for you, Righ! 

 

ElSid1 and NuggetMagic, could you let me know if you can see and reply to my message from your inbox? 

  • ElSid1's avatar
    ElSid1
    Explorer | Level 3
    6 years ago

    Lusil 

    Still Running Version 108.4.453. Looks like the issue is resolved. I cannot answer anything on the ticket as I'm not a premium member and it's still cycling back to the support page

    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago

      I'm sorry to hear about the ticket, but thank you for keeping me in the loop!

       

      If the issue happens again or if you have any other questions, don't hesitate to give me another nudge. 

       

      In the meantime, I hope you have a lovely day ahead!

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