"check your internet connection and try again" When trying to share a file?

Hello everyone,

At first I would like to apologize if this question is asked before. I searched few pages but couldn't find an answer.

I got the message "check your connection and try again" when I tried to share a folder with non-Dropbox users. Is it an error? And how can I fix it ? If I recall correctly, I can share a folder with a non-Dropbox user and this user needs to register.

I can share with Dropbox users just fine. I also set no-proxy. I use Dropbox on Mac OS.

Thank for viewing, any answers are appreciated.

I have the same issue when on the desktop, "check your internet connection and try again".

When I go to the web version it simply tells me the person is not part of my dropbox team.  I have never had an issue in the past trying to share files with someone outside of my dropbox team.

Please fix this.

I'm having same issue. Have not yet tried to share using web interface. Have rebooted multiple time.

Please fix ASAP!!!

Bob

I have exactly the same problem.

I've the exact same issue just today, also on a Mac. The web version works fine. Syncing also works fine. Just the email validation in sharing gives the error. Version is v108.4.453

I am having the same issue. Message when I try to share a folder: "check your internet connection and try again".

I'm using Dropbox on a PC with Windows 10. To try to fix things I deleted Dropbox, then downloaded and reinstalled it. I was able to share folders around two weeks ago, now I can't share with anyone, including myself. Internet connection when tested is working just fine.

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MJacksonJustin wrote:

Hopefully this thread will give us the correct answer,  Try out this (link removed) solution, 

xxx

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This appears to be spam as the link is to what appears to be a copy of this thread, but with another gratuitous link to a marketing webpage. Righ

I have exactly the same problem.  I have been trying for three days now to share a file that has become mission critical.  I have tried all the rebooting etc and no change.  Come on Dropbox get this fixed.

I am having the same problem and I urgently need to share files with someone.

I use Dropbox all the time so I know what I am doing is correct. 

I created a folder and I clicked Share in order to share the folder with another person...

I entered the email address into the email section which turns into red coloured font when completed, and immediately beneath the email address section and above the message section a red bar appears with black font saying "Check your internet connection and try again". 

The internet is working for everything except for this, but it obviously has nothing to do with the internet. It hasn't even allowed you to try to send at this point. When you do try to send the message, it does not work.

I need to share the whole folder because there are multiple documents to share.

However, I did 2 other checks.....

The first was to see if I could share folders in my Dropbox with a new contact that I have already shared with others in the past, and I received the same error message. So nothing is sending.

The second check was to see whether I could send on an individual file within a folder, so I created a Test document within a Test folder, and I was able to send the individual document within the folder to a contact.... So there's been some kind of a block put on folders. I'd imagine someone was updating the Dropbox system and clicked the wrong button or didn't reverse their changes once they'd finished updates on the system.... I'd imagine it's an easy fix, but I'd guess the developers need to go into the folder permissions in the administrative system in order to make the change, or check the allowed permissions of certain types of Users / Customers which may have blocked them from sending Folders.