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Forum Discussion

scarkeet's avatar
scarkeet
New member | Level 2
6 years ago

Computer backup "can't backup without permissions" error for Documents folder. How can I fix this?

I'm trying to have DB back up my documents folder, but it keeps saying "cant backup without permission". Ive already set it to read and write for all users. How do I fix this?
Computer Backup
desktop
Error Messages
sync
BrooksB's avatar
BrooksB
Explorer | Level 3
5 years ago

Jay,

 

So, if the .dropbox-master file is deleted, do I need to recreate it in order to use the sync/backup function? If so, how should I recreate it?

 

I just want to use the sync/backup functionality with my Documents folder. What I've been trying to figure out is HOW to do this; I'm less interested in understanding the error message's meaning than I am in determining the next step to resolve the issue and get the automatic backup functionality working on my machine.

 

With that in mind, what is the next step I should take toward that goal of turning on sync for my Documents folder? And ideally, all of the ensuing steps.

 

Thanks again for all of your help!

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
If you're still getting the permissions error message when trying to set it up, I'd recommend contacting the support team directly for further assistance, since they'll be able to investigate it in more detail.

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