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dennis_c's avatar
dennis_c
Explorer | Level 3
3 years ago

Conflicted file issues

Currently, there are approximately 10 users using Business Dropbox, and we are experiencing numerous issues. These issues include frequent creation of conflicted files, even when users are not access...
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johnpd's avatar
johnpd
Explorer | Level 4
3 years ago

My site has come up with some conflicting files and I am not sure how to fix it. We only have 30 days of backups. Conflict on some files go beyond that. I did a restore on one file that had a good version, but the result showed up as conflicted. The ones that have no good backup can be recreated, so if I could delete the previous versions, I would be ok. But there is no option to delete an individual version. Any help would be appreciated.

 

Thanks,

 

JohnD

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey johnpd, sorry to see you're having trouble.

     

    Have you taken a look into this article with info about conflicted copies, to see if any of the reasons for their creation, sound like something that might have happened in your case?

    • johnpd's avatar
      johnpd
      Explorer | Level 4
      3 years ago

      There is an Open Office data base file involved so that would be almost impossible to resolve. What we want to do is delete the conflicting files and roll back to a back up I have from earlier in the month which I think is good. But there is no option to delete particular versions.  There are three of us updating these files. I tried a restore from another person that did an update. His file shows no conflicting message. But after the restore, that restored file now shows the conflicting message with my name associated with it. I don't know what we can do to get rid of this. How do we get back to ground zero. This is a confusing mess.

       

      JohnD

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hey John, thanks for the additional info.

         

        Just to see if I understand correctly, do you mean that you restored a file to a previous version and after it got restored, the restored version got the 'conflicted copy' appended to it again?

         

        Also, when did this issue start happening? Did you notice any changes on your computer(s) before this happened, like an OS update, for example?

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