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dennis_c's avatar
dennis_c
Explorer | Level 3
3 years ago

Conflicted file issues

Currently, there are approximately 10 users using Business Dropbox, and we are experiencing numerous issues. These issues include frequent creation of conflicted files, even when users are not access...
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Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi johnpd, the Dropbox desktop application does have frequent updates to keep up with security fixes and feature updates. 

 

Did you create the shortcut to Dropbox on your desktop prior to when it was changed by the update?

 

 

johnpd's avatar
johnpd
Explorer | Level 4
3 years ago

Yes, I created the shortcut prior to the update. I have to recreate it after every update. Every time an update comes down, the update changes it from the executable to a link to the files.

 

JojhnD

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    This would be normal behavior then. If your shortcut is pointing to the Dropbox folder, then the app is recreating the shortcut from each update. 

     

    Have you tried creating a new shortcut with a different name to see that it doesn't get overwritten?

  • johnpd's avatar
    johnpd
    Explorer | Level 4
    3 years ago

    I will try that.

     

    JohnD

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