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CJZ's avatar
CJZ
New member | Level 2
3 years ago

'Couldn't copy, but it might be a fluke. Try reloading the page or ask us for help' error

Hi guys,   Our company account has been suffering from a "Copy Link" failure issue for months. The symptom is we can't use the "Copy Link" function. Every time the user inside the enterpr...
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey guys, thanks for posting to our Community! 

 

Can you give me some additional info, please? 

 

Do you still notice the same behavior? Have you tried multiple browsers, and also clearing your cache? 

 

Let me know more! 

numaan's avatar
numaan
Explorer | Level 3
2 years ago

I've tried with multiple browsers and devices in both normal and private/incognito.

Tried clearing cache, restarting browser multiple times. I still get the same error message when I try to copy/generate sharable link of the parent folder, but I'm able to copy/generate sharable link for sub folders individually within that parent folder. 

 

Error Message: " Couldn't copy, but it might be a fluke. Try reloading the page or ask us for help "

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey WithFeeling, great job opening a ticket, and thanks for sending it over! 

     

    I was able to locate it on our system, and I can indeed see that it's been worked on. 

     

    Hey numaan, is that parent folder shared with others, by any chance? 

     

    Because it does sound like this might be the case there. 

    • numaan's avatar
      numaan
      Explorer | Level 3
      2 years ago

      Hi Megan 

      Yes, the parent folder is shared with some other users as well. It was all going well even though the folder was shared with others and it all started yesterday. What do you mean that this might be the case? Do you mean to remove all other users to whom the folder was shared to? Or what should I do to resolve this issue?

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