Couldn't Start Dropbox

Hi Nancy !

Thank you very much for your message because I missed that advanced reinstall tip. My bad because I thougt I had tried all suggestions!

I tried that after your message and it seems to be ok for now.

Lets see if it was enough. 😀

Best regards,

Vitor

Hi Nancy .

After a few days OK, the problem showed up again and I have no clue on how to solve...

Here is the current error log, it seems the same.

Thank you!

bn.BUILD_KEY: Dropbox
bn.VERSION: 156.4.4908
bn.constants.WINDOWS_SHELL_EXT_VERSION: 52
bn.is_frozen: True
machine_id: a060b326-d9d3-4c59-85fb-ed008080cb86
pid: 29576
cwd: 'C:\\Program Files (x86)\\Dropbox\\Client'
real_path='C:\\Program Files (x86)\\Dropbox\\Client'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
HOME: None
appdata: 'C:\\Users\\vitor.amorim\\AppData\\Local\\Dropbox\\instance1'
real_path='C:\\Users\\vitor.amorim\\AppData\\Local\\Dropbox\\instance1'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
dropbox_path: 'Z:\\Dropbox'
real_path='Z:\\Dropbox'
mode=0o40555 uid=0 gid=0
parent mode=0o40555 uid=0 gid=0
sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
mode=0o100777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\156.4.4908\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\156.4.4908\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
not found
parent not found
TMP: C:\Users\VITOR~1.AMO\AppData\Local\Temp
TEMP: C:\Users\VITOR~1.AMO\AppData\Local\Temp
tempdir: 'C:\\Users\\VITOR~1.AMO\\AppData\\Local\\Temp'
real_path='C:\\Users\\vitor.amorim\\AppData\\Local\\Temp'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
Traceback (most recent call last):
File "dropbox\client\main.pyc", line 820, in wrapper
File "dropbox\client\main.pyc", line 6491, in finish_dropbox_boot
File "dropbox\client\message_queue.pyc", line 311, in _wrapped
File "dropbox\client\main.pyc", line 6016, in _init_components_for_account
File "dropbox\client\main.pyc", line 5940, in create_sync_engine
File "dropbox\sync_engine_boundary\factory.pyc", line 225, in make_sync_engine
File "dropbox\sync_engine\nucleus\classic_client\sync_engine.pyc", line 251, in __init__
File "dropbox\sync_engine\nucleus\classic_client\modern_client\modern_client.pyc", line 263, in __init__
File "dropbox\sync_engine\nucleus\classic_client\modern_client\base.pyc", line 189, in __init__
File "dropbox\fs_api\lifecycle.pyc", line 192, in __init__
File "dropbox\fs_api\lifecycle.pyc", line 206, in _create_thin_client
File "dropbox\fs_api\fs_api_adapter.pyc", line 50, in __init__
File "desktop\extensions\fs_api\fs_api_python.pyx", line 63, in fs_api_python.FsApiServer.__cinit__
fs_api_python.FsApiError: "Initializing fs api |>> Initializing platform |>> File not found"

Hi!

Just upgraded from Windows 10 to 11 (with all updates) and this problem persists (haven't done any normal or advanced Dropbox reinstall)...

Is it possible to install a previous Dropbox version and skip the current one 156.4.4908?

This problem is strange because I have this Dropbox version in other PC without issues...

Thank you!

Hi again, Vitor_Amorim!

In general, the Dropbox app will eventually get automatically updated to the latest app version, so this may not help. 

However, since the same issue persists, I can open a ticket for you instead.

I’d like to check this internally and see if there’s something else going on.

Hi Megan, I tried all the steps in configuring the firewall (https://help.dropbox.com/installs/configuring-firewall) and Dropbox is still not syncing. I confirmed in my firewall settings that the ports are open for Dropbox, that Dropbox is allowed, that the firewall is up to date, and that the Dropbox processes are allowed and have the requisite permissions. It's still not syncing, so now I have multiple folders appearing as empty on my Desktop even though the files are there in the cloud. Dropbox has worked for me for years but now that this has gone on for weeks and I'm losing desktop access to files, I am about ready to leave Dropbox behind. Thanks everyone for all your suggestions and I'm disappointed that Dropbox has suddenly failed me.

Hi jen1147, happy Monday, sorry to hear about that. 

If you want, I'd be happy to continue troubleshooting this one for you, so we can find what's causing it. I'm curious if you get any errors similar to the way you did before, or if the app isn't starting.

Let me know. 

Every time I try to open dropbox on my MacBook Air, I receive this message and the app won't open. I've had dropbox on this computer before, I deleted the desktop version last week on accident. How do I problem solve this so I can use the desktop app instead of the web app?

Thanks for the help!

Hey dlee10, sorry to see you're having this issue with the Dropbox desktop app.

Can you please click on the blue hyperlink on the error and send us a copy or screenshot of the full error log?

I have a similar problem.

My Dropbox is and has always been a separate hard drive.

Here is the code report:

Hey leeharris, sorry to see that you're having this issue.

Since you posted on a thread that was about a different issue, I moved your post to a more relevant thread.

Can you give us some more info about when this issue started happening?

Was it after you updated your computer to Sonoma?

Also, did you update your Dropbox to the new Dropbox for macOS on File Provider?