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silverlaker39's avatar
silverlaker39
Explorer | Level 3
2 years ago

DBox on my Mac is with one email - and just discovered my laptop DBox has my old account linked.

So I took advantage of the Black Friday annual 2TB plan using my new email and on my desktop I set up my folder structure and began populating it with files.   Just launched my laptop a...
desktop
Dropbox Plus
sync
EvanDBX's avatar
EvanDBX
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi silverlaker39 thanks for dropping by!

 

You can use these steps to sign out of your old account and then to your new one.

After that, you simply give it sometime for the new account to fully sync, and you will be able to see your files as normal.

 

Let me know how it goes!

silverlaker39's avatar
silverlaker39
Explorer | Level 3
2 years ago

It did not work. I uninstalled my Dropbox application, launched my new DB account in the browser, downloaded the DB app, installed it and I continue to get immediately connected to the old DB account I don't want to use. I have no idea why I am stuck in this place where I can't see my new DB content either on my laptop or the DP 'places' in Finder. Help!

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi from me as well, silverlaker39!

     

    When setting up the Dropbox app again, are you getting a prompt to log in with the email address of your choice, and your Dropbox password? 

     

    If not, can you send a screenshot of what you see exactly on your end? Just make sure any personal info is masked.

    • silverlaker39's avatar
      silverlaker39
      Explorer | Level 3
      2 years ago

      Nancy,

      I'm attaching a screenshot. You will see that it defaults right to my old [Removed as per Community Guidelines] and there is no obvious way I can get it to launch as [Removed as per Community Guidelines] . I just paid for that and it's frustrating to have this problem.[Removed as per Community Guidelines] 

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hi silverlaker39, are you certain that you're signing out of the Dropbox desktop application using the steps my colleague suggested?

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