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silverlaker39's avatar
silverlaker39
Explorer | Level 3
2 years ago

DBox on my Mac is with one email - and just discovered my laptop DBox has my old account linked.

So I took advantage of the Black Friday annual 2TB plan using my new email and on my desktop I set up my folder structure and began populating it with files.   Just launched my laptop a...
desktop
Dropbox Plus
sync
silverlaker39's avatar
silverlaker39
Explorer | Level 3
2 years ago

It did not work. I uninstalled my Dropbox application, launched my new DB account in the browser, downloaded the DB app, installed it and I continue to get immediately connected to the old DB account I don't want to use. I have no idea why I am stuck in this place where I can't see my new DB content either on my laptop or the DP 'places' in Finder. Help!

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi from me as well, silverlaker39!

 

When setting up the Dropbox app again, are you getting a prompt to log in with the email address of your choice, and your Dropbox password? 

 

If not, can you send a screenshot of what you see exactly on your end? Just make sure any personal info is masked.

  • silverlaker39's avatar
    silverlaker39
    Explorer | Level 3
    2 years ago

    Nancy,

    I'm attaching a screenshot. You will see that it defaults right to my old [Removed as per Community Guidelines] and there is no obvious way I can get it to launch as [Removed as per Community Guidelines] . I just paid for that and it's frustrating to have this problem.[Removed as per Community Guidelines] 

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hi silverlaker39, are you certain that you're signing out of the Dropbox desktop application using the steps my colleague suggested?

      • silverlaker39's avatar
        silverlaker39
        Explorer | Level 3
        2 years ago

        Yes, this is wasted my entire work day. I have achieved nothing.

        This is not what I want to try to fix. And yes, I have followed all the instructions.

        I want a refund on my [Removed as per Community Guidelines]

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