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TGD-Inc's avatar
TGD-Inc
Helpful | Level 6
2 years ago
Solved

Desktop App is not opening or running - files from 3rd party app are not syncing

5 Months ago I downloaded the desktop app for my PC. It downloaded and has never actually opened when I tried. I see Dropbox in the files and can open some files that way, but I need the files I sy...
desktop
sync
Third Party Integrations
  • TGD-Inc's avatar
    TGD-Inc
    2 years ago

    DBoxTips JACKPOT!

     

    I removed the ending punctuation from the file name in Dropbox Web and everything synced right away. I'm so relived.

    Now to make sure it continues to sync to file explorer.

    Thank you very much! I'll pop back and confirm resolution in a couple days just to be sure it sticks.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey TGD-Inc! Sorry for chiming in. 

 

If you open your backup on www.dropbox.com and then open one of the subfolders (for example, “06-29-2024”), what do you see inside? I just want to make sure that there are no files with these characters, which can potentially prevent them from syncing locally.

 

Feel free to send one more screenshot, if there’s no private info showing.

TGD-Inc's avatar
TGD-Inc
Helpful | Level 6
2 years ago

Nancy  - Thank you for the response. The file names are regular characters and do not contain any of the prohibited characters in the link, but they are .ZIP files if that may be an issue?

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