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Forum Discussion

TGD-Inc's avatar
TGD-Inc
Helpful | Level 6
2 years ago
Solved

Desktop App is not opening or running - files from 3rd party app are not syncing

5 Months ago I downloaded the desktop app for my PC. It downloaded and has never actually opened when I tried. I see Dropbox in the files and can open some files that way, but I need the files I sy...
desktop
sync
Third Party Integrations
  • TGD-Inc's avatar
    TGD-Inc
    2 years ago

    DBoxTips JACKPOT!

     

    I removed the ending punctuation from the file name in Dropbox Web and everything synced right away. I'm so relived.

    Now to make sure it continues to sync to file explorer.

    Thank you very much! I'll pop back and confirm resolution in a couple days just to be sure it sticks.

DBoxTips's avatar
DBoxTips
Experienced | Level 13
2 years ago
Glad to hear it worked! Let’s hope the third-party app that manages that folder is not confused by the changed name and continues to create dated backups as subfolders inside that folder, so that it continues to work as expected.

Thanks,
Andrew (DBoxTips)
TGD-Inc's avatar
TGD-Inc
Helpful | Level 6
2 years ago

DBoxTips Resolved!

 

Thank you for your assistance. Just to button this topic up. The 3rd party app created a new folder with the same name at the next back up and it did not reflect on my file explorer. I reached out to them to correct that & it works flawlessly now. 

 

Thank you very much for your assistance with this issue.

  • DBoxTips's avatar
    DBoxTips
    Experienced | Level 13
    2 years ago
    Happy to hear that TGD-Inc!

    Thank you for crediting my above suggestion that the issue had to be fixed at the 3rd party app level, just removing the dot from the folder name via the website wasn’t enough. Although Megan picked another reply as the solution, what matters is that your issue is resolved now.

    Thanks,
    Andrew (DBoxTips)

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