Forum Discussion

cyanantuono's avatar
cyanantuono
Explorer | Level 3
4 years ago

Desktop app is stuck at indexing - do you have any suggestions?

Stuck indexing. Tried restarting app. There doesn't seem to be anywhere to view progress, so I am unaware if it's stuck or just working. At this point, I can't open files directly from their "locatio...
desktop
sync
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi cyanantuono, could you try out the steps in this article, apart from the uninstalling/reinstalling section?

 

Has your Dropbox folder recently moved to the new CloudStorage location? How many files do you have on your account?

b4rretto's avatar
b4rretto
Explorer | Level 3
4 years ago

Same here.

 

I've reverted to the last stable version and this article, but still nothing. In addition, I've also checked that, as pointed by other users, fileproviderd and dropboxFileProvider processes are consuming a lot of CPU %.

 

 

Ticket #19914151

 

Here are similar issues:
https://www.dropboxforum.com/t5/Apps-and-Installations/Beta-Build-163-3-5425-indexing-forever-and-could-not-sync-files/m-p/640221

https://www.dropboxforum.com/t5/Apps-and-Installations/Dropbox-macOS-Beta-fileproviderd-based-Dropbox-is-an-absolute/m-p/615804

https://www.dropboxforum.com/t5/Settings-and-Preferences/Beta/m-p/640135

https://www.dropboxforum.com/t5/Create-upload-and-share/Desktop-app-is-stuck-at-indexing-do-you-have-any-suggestions/m-p/640673

 

 

 

  • GoneFishing's avatar
    GoneFishing
    Explorer | Level 4
    4 years ago

    I am on v162.4.5419 on macOS Ventura 13.0.1 and have been having these problems since upgrading.  fileproviderd is over 100% at all times, even with Dropbox paused.  If I don't pause Dropbox, then my system becomes hung such that I can't even use the keyboard or mouse except for a few seconds every several seconds.  Basically sitting in front of the screen moving my mouse until I actually see the pointer move.

     

    With two exceptions, none of my files have synced since installing the new version of Dropbox days ago.  Looking into the folder 

    /Users/username/Library/CloudStorage/Dropbox I see that all of my files and folder have the iCloud cloud icon.  Most of the cloud icons if you hover over them show "Uploading".  A couple that I tried to force to upload have an exclamation point "!" in them and if I hover over them it says "Please wait".  I don't see one file in the Dropbox folder that has uploaded to iCloud.  Keep in mind I never asked to have my Dropbox stored in iCloud.

     

    I also see that under Settings / iCloud Drive / Options, the Dropbox app is checked.

     

    I've tried uninstalling and reinstalling Dropbox, uninstalling my antivirus software and rebooting.  Checked my filenames as best I can, which worked fine BTW before I went to the new update.  And really, why am I looking for invalid filenames, pathnames, etc.  Doesn't Dropbox throw an error when they hit such a problem?  Can't I be told that filename blah-blah-blah is invalid?   Isn't this logged somewhere??

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