Forum Discussion

cyanantuono's avatar
cyanantuono
Explorer | Level 3
4 years ago

Desktop app is stuck at indexing - do you have any suggestions?

Stuck indexing. Tried restarting app. There doesn't seem to be anywhere to view progress, so I am unaware if it's stuck or just working. At this point, I can't open files directly from their "locatio...
desktop
sync
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi cyanantuono, could you try out the steps in this article, apart from the uninstalling/reinstalling section?

 

Has your Dropbox folder recently moved to the new CloudStorage location? How many files do you have on your account?

cyanantuono's avatar
cyanantuono
Explorer | Level 3
4 years ago

Jay So this eventually did correct itself. The Beta program (when upgraded) told me the file had to be in their own folder ... which they already were, but I'm guessing it's in a different are of the computer? And yes, after using it for a decade or so, there were a hefty amount of files in there.

 

I can't say that any of the change did or did not change the outcome, but I would suggest maybe that feature of the spinning disk in the menu bar be brought back to at least indicate something is happening. Unless it is, but just wasn't working on my end. 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!