Forum Discussion

abelke's avatar
abelke
Helpful | Level 6
3 years ago
Solved

Desktop App stuck on "Updating Dropbox account..."

Hello,   I logged on this morning to find that my desktop app (Windows 10) for Dropbox is stuck on "Updating Dropbox Account..." and won't budge. I even attempted to re-install Dropbox, and that ...
screenshot of message from windows app
desktop
sync
windows
  • abelke's avatar
    abelke
    3 years ago

    Hi Hannah,

     

    I decided to try rodneyseverson workaround and do an uninstall/reinstall of Dropbox, and that seemed to work.

     

    I'd rather not have taken this solution because deleting and re-downloading over 700 GB of assets isn't ideal, but I couldn't wait any longer at work.

     

    Thanks anyway for your help. Please remember this when sending out new patches of Dropbox in the future.

     

    Thanks,

    Aimee

abelke's avatar
abelke
Helpful | Level 6
3 years ago

Hi Walter,

 

It's been stuck since Saturday (the day of the patch update). And yes, I have rebooted my computer since then.

JonB86's avatar
JonB86
Explorer | Level 3
3 years ago

Hi, I am also experiencing the same issue since the patch and I am on the same version.  A possible culprit is that since the update is that my local windows dropbox app mapping is no longer aligned with the file structure I can see on dropbox.com

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