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abelke's avatar
abelke
Helpful | Level 6
3 years ago
Solved

Desktop App stuck on "Updating Dropbox account..." after 10/14 Update was Pushed Out

Hello,   I logged on this morning to find that my desktop app (Windows 10) for Dropbox is stuck on "Updating Dropbox Account..." and won't budge. I even attempted to re-install Dropbox, and that ...
desktop
sync
windows
  • abelke's avatar
    abelke
    3 years ago

    Hi Hannah,

     

    I decided to try rodneyseverson workaround and do an uninstall/reinstall of Dropbox, and that seemed to work.

     

    I'd rather not have taken this solution because deleting and re-downloading over 700 GB of assets isn't ideal, but I couldn't wait any longer at work.

     

    Thanks anyway for your help. Please remember this when sending out new patches of Dropbox in the future.

     

    Thanks,

    Aimee

rodneyseverson's avatar
rodneyseverson
Helpful | Level 5
3 years ago

I am also having the same issue.

 

I have 35 users, and two thirds of them are now stuck on 'Updating Dropbox Account' like the OP. Same patch, same version, same issue. I reached out to support and the issue was escalated, but I'm still waiting on a reply. If they are able to resolve it, I'll post what they did here.

 

This issue seems to happen in both Windows 10 and 11 Pro, but definitely 11 Pro more. A few users have just given up entirely, uninstalled Dropbox, reinstalled, and re-synced everything from scratch. Hoping for a solution that isn't this, though. 

JonB86's avatar
JonB86
Explorer | Level 3
3 years ago

My windows file explorer structure has now realigned with what I can see on dropbox.com.  Unfortunately i don't have a clear set instructions to share on how I achieved this, but something along the line of below seemed to help:

 

1) Make a random folder path online only

2) Close dropbox app

3) Ensure there are no new files you want to sync (if you do then do this manually via browser) and .dropbox.cache/new_files

4) Restart comp

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