We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
nsawicki
2 years agoExplorer | Level 3
Desktop files not syncing from my computer to the site
Many files and folders that I have edited on my desktop are not updating online. I have checked all the settings (allowed use offline), checked my network, unlimited upload speed, uninstalled and rei...
Jay
Dropbox Community Moderator
2 years agoHi nsawicki, could you try marking the other files as available offline, if you have enough space on your computer to do so?
nsawicki
2 years agoExplorer | Level 3
All my files are available offline. To confirm, I unchecked, then rechecked the box.
So here's what I think is happening: I found this article on Mac updates and learned that in the new OS, Dropbox files are stored in users/name/library/cloudstorage/dropbox, and not users/name/dropbox (the old location). I've been updating my files in the old location rather than the new, which is why they're not syncing to online. So the solution, I guess, is to transfer all the files I've updated in the last few days into the new location.
My only remaining question, then, is why the only syncing icons showing in the new location are on new and edited files? Old unchanged filed and folders (so, most of them) do not have sync icons.
- nsawicki2 years agoExplorer | Level 3
Yes, that does work - thank you very much.Does that mean I have to do this individually with each folder? Why didn't setting the universal settings to "make available offline" automatically update everything?
- nsawicki2 years agoExplorer | Level 3
Never mind - I just did that for the whole Locations Dropbox folder and all the syncing is updating. Thanks, all, so much for your help. I am grateful for your support.
About Create, upload, and share
Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!