The box icon on system tray stays at gray and says "Starting...". But, when files are changed on another computer, they are being synced. Should I be concerned? Is there a fix? Thanks.

Hi again to all, This should be resolved now. Please restart your Dropbox desktop or mobile app and try again.Let us know if you are still receiving an errors or you're experiencing anything out of the ordinary & we can look further into it.Thanks to everyone for your reports & happy Dropboxing ahead!

Drop box is stuck at "Starting..." but files are being synced

80 Replies

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Spiff
Explorer | Level 4
8 years ago
Since (I presume) updating to Dropbox 54.4.90 on Windows 10 version 1803 (both Pro / Home), Dropbox is constantly 'indexing'. However, it still seems to be syncing files.

Unlinking / relinking accounts and uninstalling / reinstalling the desktop app makes no difference. I'm assuming this is an issue with the app itself?
photover
Explorer | Level 4
8 years ago
I also have the same issue, I have tried un-linking and re-installing to no avail, the same issue is happening with another PC I am currently testing

Jane

Dropbox Staff

8 years ago

Hey pellet, Spiff & photover, thanks for getting in touch on our Forum & for letting us know of the troubleshooting steps you’ve followed so far!

If I were in your shoes, I’d go with a re-installation, in order to create my local database again from scratch. If you’d like to go as per my advice, you could use the steps below:

Stop Dropbox (If needed) by clicking the Dropbox icon in the system tray at the bottom of your screen. >Click on the gear icon in the Notifications panel and select "Quit Dropbox".

Uninstall Dropbox: [Note: If Dropbox was installed by a Windows administrator in Program Files, you will need admin permissions to remove the application.]> Click on the Start button on the bottom left of your screen, and select "Control Panel" (Windows 7), or type Control Panel at the Start screen or start menu, and click on it (Windows 10, 8 ).> Click "Uninstall a Program". >Select Dropbox from the list of programs and click "Uninstall".

When the uninstall finishes, reboot your computer. This will make sure the uninstall is complete.

At that point, I’d suggest disabling any Security/Antivirus programs & give our offline installer a try: https://www.dropbox.com/downloading?plat=win&type=full (Windows)

Please do let me know on this discussion how get on with that & I’ll check back with you here. Take care until we talk again!

Spiff
Explorer | Level 4
8 years ago
Somewhat bizarrely, even though I'd already unlinked and relinked both personal and work accounts from the desktop app, and also removed and reinstalled the desktop app, and it didn't work - having removed the work account first, followed by my personal one, then readding them in the reverse order, it is now working!

Thanks for your help, Jane!
Spiff
Explorer | Level 4
8 years ago
Hmm - it's no longer showing 'indexing' on my laptop; rather it's showing as 'Starting'. And it's still showing as 'Indexing' on my work desktop.

When I click on the settings section of the Dropbox app, it gives a summary of the space used, etc., both on my Personal and Work Dropbox accounts. The problem on both of these accounts are associated with my Work account.

Yet, strangely, even though the app is reporting that it's 'starting' or 'indexing', it's still syncing immedately, as it did before the update.

Work Desktop is Windows 10 Pro 64 bit and laptop is Windows 10 Home 64 bit. Both OSes are version 1803 / OS build 17134.165.

Turning off antivirus made no difference.

Any other suggestions?
YeOldeBowler
Explorer | Level 4
8 years ago
Me too (ver 54.4.90 on Windows 7)
davidbautista
Helpful | Level 5
8 years ago
Hi. I have a problem. My dropbox is syncing normally between my computer and my cloud (http://dropbox.com) but the problem is that the little dropbox logo in my taskbar is saying "indexing, syncing..." with blue arrows as if it's working or doing sync or accesing my account. I reinstalled it, and it downloaded all my files again normallt but the logo still says the same.

Task bar logo problem, in English: indexing, syncing...
And then you can see that the files are correctly synced.
davidbautista
Helpful | Level 5
8 years ago
It's happening to me as well! God, I thought it was me, but maybe it's a Dropbox problem. I even started my own thread. Which is literally the same problem. I even reinstalled the app.
pellet
Helpful | Level 5
8 years ago
I did uninstall and reinstall as well. No help.
pellet
Helpful | Level 5
8 years ago
Ver 54.5.90 on Windows 10 Pro