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montgojd's avatar
montgojd
New member | Level 2
3 years ago
Solved

drop box sync problem after upgrading

My drop box app will not sync with my home computer. I upgraded and it still has not performed as it
desktop
Dropbox Basic
sync
  • silverface's avatar
    silverface
    3 years ago

    Hi,

    no, nothing changed as just checking didn't solve the problem.

    FYI: I solved the problem now by updating my OS to Ventura 13.1, because I had to go on working. This meant spending money for other software that needed to be updated for that step, but obviously this dropbox update isn't compatible with Mac OS 12.6 - you should make a disclaimer!

    All the best,

    silverface

silverface's avatar
silverface
Helpful | Level 6
3 years ago
Hi,
thanks for your answer!
During the update it said, it‘d would move all files to a new folder. In the Finder sidebar Dropbox is now found above the system disk (have to get used to that).

BUT: If I click on the system disk and open „Library“ folder, there is no directory “CloudStorage“ in there. Do I have to generate it? And if the files aren’t there, where are they? They ARE on my harddrive- and I was convinced they were moved during the update process… 🤔

Thanks and all the best,

silverface
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey silverface! I hope you’re doing well. 

 

The local Dropbox folder should have been moved automatically to the new location, after choosing to install the new Dropbox update for MacOS.

 

Can you please send me a screenshot of your Dropbox app’s current syncing status, as well as one more of what you see when opening your Finder’s Library? I’d like to have a visual and investigate this further. 

 

Thanks!

  • silverface's avatar
    silverface
    Helpful | Level 6
    3 years ago

    Hi,

     

    thanks for your reply!

     

    Here's a screen of the syncing status:

    Please tell me what exactly you mean /w "the Finder's Library".

     

    Thanks and all the best,

     

    silverface

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